Refund Policy

All returns must be approved in advance by our sales department. Return claims must be made within 7 days after receipt of order as determined by UPS or Postal Service tracking numbers.

We will refund the cost of all merchandise returns that are received in unopened and undamaged condition. The cost of shipping is NOT refundable unless the product received was not what was ordered. All returns must be shipped prepaid. If returns are made via UPS, FEDEX or USPS, please ship to the following address:

REFUSAL OF PACKAGE

If parcels are refused, initial and return shipping costs will be charged to the purchaser's original form of payment.

INCORRECT SHIPPING ADDRESSES

If an order cannot be delivered and is returned to MaxX Labs, Inc. as a result of an incorrect address having been provided by the purchaser, initial and return-shipping costs will be charged to the purchaser. This applies to orders shipped to third party recipients as well. Similarly, we will not issue refunds for products damaged, lost, or stolen for the same reason.

INCORRECTLY ORDERED ITEMS

In order to be issued for incorrectly ordered items, the product must be returned, at the purchaser's expense, to our return address about and must be in the same conditionas it was received. It is up to the purchaser to choose a return delivery method that best suits their needs. In the event that you would like us to provide a call tag for said return, there is a nonrefundable fifteen ($15) dollar fee. Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.

MISSING ITEMS

In the event that an item is missing from an order received, a claim must be made within two (2) business days of receipt as determined by UPS tracking. The transaction will be reviewed and a credit issued accordingly.

ORDERS SHIPPED WITH INCORRECT MERCHANDISE

A call tag will be issued for the return of the incorrect merchandise. If an exchange is requested, the correct product will be shipped at no additional charge to the purchaser. If a credit is requested, a credit will be issued for the amount involved. Notification of order discrepancies must be made within two (2) business days of receipt as determined by UPS tracking.